At PowerGo Charge, we want you to be completely satisfied with your purchase. Our Returns Policy is designed to provide you with peace of mind when shopping for your portable charging solutions.

Return Window

We offer a 30-day return policy from the date you receive your order. If you are not fully satisfied with your purchase, you can initiate a return for any reason. We want you to feel confident in your decision to choose PowerGo Charge!

Return Conditions

To qualify for a return, items must be in their original condition, unused, and in the original packaging. All accessories and documentation that came with the product should also be included. We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

To start the return process, please contact us at [email protected]. Include your order number and a brief description of why you wish to return the item. Our customer service team will guide you through the return process and provide you with a return shipping label if applicable.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you wish to exchange your power bank for a different model or capacity, please initiate the return process first. Once your return is processed, you can place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected]. We will work to resolve the issue by providing a replacement or refund, ensuring you are satisfied with your purchase.

Thank you for choosing PowerGo Charge. We appreciate your trust in us and are here to ensure that your experience with our products is nothing short of exceptional!